PEXA Key
Providing protection to buyers and sellers during one of life’s biggest transactions
PEXA Key is a free app that brings peace of mind to buyers and sellers at every step of their property settlement.
The app protects property sellers and buyers against phishing and fraud (backed by our Secure Communications Guarantee) and features a moving checklist with a high-level guide on what happens during settlement.
Available on:
Staying secure when settling your property
Protecting your clients is important to us. The large sums of money involved in property settlement brings greater risks with hacking and phishing scams. Keeping your property transfer secure is our number one priority, which is why we have a range of features and guarantees in place to protect you in life’s biggest transaction.
Why use PEXA Key?
Providing protection to buyers and sellers
Key is backed by a Secure Communication Guarantee, to ensure secure communication of bank account details between buyer, seller and practitioner.
Guiding you through settlement
The app features helpful articles and tips on what each stage of the settlement process means, plus checklists to help make sure you take care of everything.
PEXA Key keeps your funds safe
The app offers a secure way to share and receive bank details with your property conveyancer or practitioner, keeping you safe from phishing scams.
A secure, encrypted digital platform
Instead of phone, text or email which are vulnerable to errors and hacking attempts, PEXA Key delivers bank details directly to and from the PEXA Exchange platform (the platform your lawyer or conveyancer uses to settle your property), which is protected by secure digital encryption.
The PEXA Key Secure Communication Guarantee
PEXA Key is backed by a Secure Communication Guarantee that provides protection to buyers and sellers to ensure secure communication of bank account details between buyer, seller and conveyancer.
The Residential Seller Guarantee
PEXA also offers a Residential Seller Guarantee (PRSG), which provides protection to sellers in the event of certain kinds of fraud. Where the PRSG applies, the seller has the option to make a claim against PEXA, rather than seeking to recover the loss by an alternative means.
Frequently asked questions
Explore our list of frequently asked questions which cover everything from setting up the PEXA Key app, settlement tracking and troubleshooting information.
Do I receive a new access pin every time I sign in?
The access pin is set by you and can be used to access the app at any time. The SMS security activation code is a one time code that is used to confirm your identity when you first activate (or reactivate) your account.
Is there face authentication?
We are working on face authorisation for a future release.
Can I use my computer to access the app?
No, PEXA Key is a mobile app and can only be accessed via Apple Store or the Play Store.
What if I’ve changed my email address or mobile number?
Please inform your conveyancing representative of your new contact details as soon as possible. If they have already sent you an invitation, they’ll need to update the system and resend the invitation to you.
I used PEXA Key for a previous settlement and deleted the app. How do I log back into my account if I’ve forgotten my details?
Please confirm with your representative that they have sent you a PEXA Key invitation for the upcoming settlement. If they have, open the app and select Already have an account? Type in the email and password that were used for your previous settlement. Once you’re logged in you’ll see any past settlements that were tracked using PEXA Key, and you’ll be able to add the upcoming settlement.
Get Started
Once you’ve downloaded the PEXA Key app, chat to your property lawyer or conveyancer and ask for an email invite to start using the app.
To install the free app, follow these simple steps:
1. Look out for the SMS or email invitation from your conveyancer or lawyer
You will receive an invite via SMS or email. Click the download link to install the free app from either the App Store or Google Play 2.
Once download is complete, open the app and follow the prompts to start the activation process.
2. Enter your email and mobile number
This must be an exact match to the details you provide your conveyancer or lawyer.
3. Enter the secure one-time activation code
This is sent to your mobile phone via SMS to verify your details.
4. Set up a secure password
We recommend creating a unique password. Your password is confidential and should not be shared with anyone.
5. Add your property
Once complete, confirm the address for the property you’re buying or selling.
