We’re here to help

While the e-Conveyancing Community is your quickest way to get an answer, our Support Centre is available to assist you from 8.30am – 8.00pm AEST Monday to Friday. Please note that the PEXA Support Centre is closed on national public holidays and weekends.

E: support@pexa.com.au
T: 1300 084 515
F: 03 9621 2182

In order to assist you, the Support Centre may use Team Viewer to remotely access your desktop and support you in resolving your queries. Team Viewer will automatically generate a user ID and password which you will need to provide to the Support Centre. Click on the button below to get started.

Launch Team Viewer

Further information

Our Service Charter describes the services provided to you when transacting in PEXA, and our service commitments once registered as a PEXA Subscriber.

View our Support Information brochure to learn more about how our Support Centre operates. Whether it’s logging, updating or escalating a request of incident, the PEXA Support Centre will respond to your request in a timely manner and provide you with the assistance you require to get your job done.

The market has demonstrated its confidence in PEXA’s security posture, with PEXA successfully integrating with the Reserve Bank of Australia (RBA), Land Titles Offices, State Revenue Offices and many financial institutions and software providers among others and will continue working with the market to ensure the utmost integrity of the platform is maintained.

If you experience anything suspicious or unusual, such as scams or phishing e-mails referring to PEXA, please forward them to security@pexa.com.au.