PEXA was built for the market and we are making it better based on customer feedback
Over the last 12 months conveyancers and lawyers have started to embrace the new norm – settling property online via PEXA. All Subscribers are benefiting from free, unlimited support through our dedicated Support Centre and specialist personal training program, known as PEXA Direct.
Our teams aren’t just helping customers to settle online. They have been busy collecting, championing and sharing customer feedback with the PEXA Technology and Product teams to deliver a better online experience. After all, the platform was built to support the conveyancing industry so it’s right that conveyancers and lawyers drive future developments.
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PEXA actions customer feedback to deliver a better experience
NSW-based PEXA Direct Specialist, Helen Benge, has been championing enhancements on behalf of her customers.
Stacks Law Firm in Bowral and Bliss Conveyancing in Nowra both expressed frustration at re-typing residential addresses within the same Workspace. Helen documented this feedback to ensure her customers had a better online experience.
“It might sound like a small change but it demonstrates that PEXA takes customer feedback seriously. We’ve been focussed on delivering the technology smarts and now it’s time to enhance our customer’s experience”
“We’re grateful to Stacks Law Firm and Bliss Conveyancing for taking the time to provide feedback,” said Ms Benge.
PEXA CEO Marcus Price thanked Stacks Law Firm and Bliss Conveyancing for contributing to the industry’s online future. “PEXA was built for the market and we are making it better based on customer feedback. I appreciate our early adopters taking time to share their experiences resulting in changes that benefit the industry”.
The improvment was launched in Release 3.0 on 23 November 2015, saving customers time and frustration.
Official feedback channel coming soon
Here at PEXA we’ll soon be launching an online community to connect customers to other customers and to PEXA. It will also facilitate an additional feedback channel.
Everyone will have easy access to share their thoughts on PEXA, make enhancement suggestions and hear what PEXA’s thinking about. It’s a direct line into our Technology and Product teams. Participants will get feedback on their ideas, be able to vote for other ideas and receive recognition.
Many customers have already made a difference. Submit your feedback too.